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Unsubmitted details
Messages sent without a return address cannot be answered, and queries that omit the casino name cannot be routed to the right team. Every field that stays blank narrows what the support staff can act on, so the practical cost of skipping a section is a slower or less useful reply, not a lost message.
Handling of submitted information
The details entered here reach the editorial team behind this website, not the casino operator. Nothing written into this form is shared with Ojo or any other third party for marketing purposes, and the content of a message is read only by the people who maintain these reviews. Correspondence is kept for as long as necessary to resolve the matter raised, then deleted. No data is sold, rented or traded, and no message is used to build a profile of the sender.
Use of website feedback
Comments about the site itself — broken links, outdated bonus figures, misstated wagering terms or a review that no longer matches the live product — are logged and checked against the current terms on the operator’s own pages. Corrections that check out are applied to the relevant review, and recurring complaints about the same issue are treated as a signal that a page needs a full re-verification rather than a patch. Praise is read but does not alter a rating.
Message content that yields results
A useful message names the casino, the specific page or promotion in question, and the date the discrepancy was observed. For a withdrawal dispute, include the method used and the step at which the process stalled; for a bonus query, state the offer name and the wagering condition that appears to conflict with the advertised terms. Screenshots cannot be attached to this form, so describe what the screen showed in plain words. Anonymous complaints are answered, but a reply address is required for any response to reach the sender.
Messages that demand a specific outcome, such as a refund or account reinstatement, are redirected to the operator’s own support channels, as this site has no authority to intervene in player accounts. The editorial team can verify a claim, correct a review and pass a pattern of complaints along, but cannot overturn a casino decision. Queries about self-exclusion tools are treated as urgent, and the relevant help resources are prioritised in the reply.
All submitted information is handled with the same care as the published reviews, and no detail is repeated beyond the correspondence needed to close the matter.